Accessibility Statement of the "Luxembourg Pavilion Dubai 2020" app

Last update

The organisation "Ministry for Digitalisation" is committed to making its mobile applications accessible, in accordance with the law of 28th May 2019 on the accessibility of websites and mobile applications of public sector bodies. This accessibility statement applies to:

What is digital accessibility?

Everyone should be able to easily use and consult the information on a website or an app, in particular people with disabilities and/or using assistive software or specialised equipment (blind, partially sighted or otherwise disabled people).

Compliance status

These mobile applications are not compliant with the European Standard EN 301 549 and RAAM version 1 . The reasons for this non-compliance are listed below.

Non-accessible content

The content listed below is non-accessible for the following reason(s):

Disproportionate burden

The application is based on a virtual reality film, which would generate disproportionate costs. The videos do not have audio description. The app is an interactive film where motor skills are required.

The virtual visit of the Luxembourg Pavilion in Dubai can be made in various regions of the country where hostesses can accompany the interested visitor

You will find the list of the different premises on the VR Dubai 2020 website VR Dubai 2020 - Ministry for Digitalisation // The Luxembourg Government (gouvernement.lu)

Preparation of this accessibility statement

This statement was prepared on 10 February 2022. The statements contained in this declaration are accurate and based on an effective conformity assessment of these mobile applications with the requirements defined in RAAM 1 , such as a self-assessment conducted by "Ministry for Digitalisation".

Feedback and contact information

If you notice a lack of accessibility, please send us an email to info@digital.etat.lu: please describe your problem and the relevant page. We promise to get back to you within 1 month. In order fix the accessibility issue in a long lasting and reasonable way, the online correction of the accessibility problem will be privileged. If this cannot be done, the desired information will be sent to you in an accessible format according to your wishes:

  • in written form through a document or via email;
  • orally in an interview or over the phone.

Enforcement procedure

In the event of an unsatisfactory response, you have the option of informing the Information and Press Service, which is in charge of the verification of accessibility, via its online contact form, as well as the Ombudsman, mediator of the Grand Duchy of Luxembourg.